Frequently Asked Questions
Buying products
What does The Sell Point sell? Smartphones, iPhones, Android phones, MacBooks, laptops, desktop computers, and mobile and computer accessories — new, and inspected refurbished units.
Are your products original? Yes. Product condition and specifications are stated clearly on the product page.
Are refurbished products tested? Yes. Every refurbished device is inspected and graded before it's listed — the grade and Condition Report on the product page describe the exact unit you'd receive.
Do refurbished devices look brand new? Not always. They may show normal cosmetic signs of previous use, matching the grade and notes disclosed on the product page, while remaining fully functional.
Selling your device
Can I sell my old phone or laptop? Yes — submit it for evaluation and we'll get back to you with a quote.
How is the price determined? Brand, model, storage, physical and functional condition, accessories included, and current market demand.
What happens after I submit my device? A person reviews your submission and confirms a quote, valid for 72 hours. Once you accept and we've inspected the device at handover, payment follows promptly.
What if the device's condition differs from my description? If our inspection finds a meaningful difference, we'll offer a revised price on the spot — you can accept it or decline and keep your device, no obligation either way.
Orders & payments
Which payment methods do you accept? UPI, credit cards, and debit cards today, via Razorpay. More methods may be added over time.
Do I need an account to order? Yes — one account covers both buying from us and selling to us, and lets you track orders and buyback requests in one place.
Shipping & delivery
Where do you deliver? We currently deliver within Gurugram, Haryana 122001.
How long does delivery take? It depends on your location, product availability, and courier partner — an estimate is shown at checkout where available.
Do you offer international shipping? Not currently.
Cancellations & refunds
Can I cancel my order? Yes, any time before it ships. Once dispatched, cancellation is no longer available.
Do you accept returns? Yes — you can return any item within 7 days of delivery, including just one item from a mixed order. Full details, including what's covered and how refunds are timed, are in our Returns Policy.
When will I get my refund? Approved refunds are initiated within 2–3 business days and typically land within another 5–7 business days, depending on your bank or payment provider.
Warranty
Do products come with a warranty? New devices carry the manufacturer's own warranty. Every refurbished device we sell carries a 3-month The Sell Point warranty on top of that — see our Warranty Policy for exactly what's covered and how to claim it.
Accounts
Why create an account? To track orders and buyback requests, manage your profile and addresses, and get updates on quotes and payouts.
I forgot my password. Use "Forgot password?" on the sign-in page to reset it.
Business & bulk orders
Do you handle bulk purchases? Yes — businesses, institutions, and startups can contact us for bulk requirements.
Can businesses sell IT assets to you? Yes, subject to our usual verification and evaluation process — reach out and we'll take it from there.
Contact
Email: info@thesellpoint.com
Phone: +91 88822 65455 — or see our Contact Us page for full details.